Refund Policy

This Refund Policy explains the conditions under which refunds, payment reversals, subscription cancellations, and transaction adjustments may be available for purchases made through Lyvy Stream.

Lyvy Stream is operated by LyvyStreamCorp (“Lyvy Stream,” “LyvyStream,” “we,” “us,” or “our”).

This Policy applies to eligible purchases and payment transactions associated with the Lyvy Stream website, mobile applications, subscriptions, digital features, creator services, and other paid offerings made available through the Platform.

By purchasing or using a paid feature, you acknowledge that you have had the opportunity to review this Refund Policy, our Terms of Service, and any additional terms presented during checkout.

Nothing in this Policy limits consumer rights that cannot legally be waived under applicable law.

This Policy may apply to:

Purchases made through an app store or an independent third-party provider may be subject to that provider's refund process and additional terms.

This Refund Policy should be read together with:

If another policy or purchase-specific agreement contains additional terms, those terms may apply to the relevant transaction, subject to applicable law.

For purposes of this Policy:

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Refund eligibility depends on the type of purchase, the circumstances of the transaction, the applicable law, and any terms disclosed before payment.

A refund may be considered where:

Submitting a request does not guarantee approval.

Except where required by law or expressly stated otherwise, certain completed digital purchases may be non-refundable once the relevant service, benefit, or digital item has been delivered or used.

This may include consumed digital items, completed transactions, and benefits that have already been provided.

This provision does not eliminate any mandatory refund, cancellation, withdrawal, or consumer-protection right that applies to your purchase.

Lyvy Stream does not guarantee that every purchase can be refunded.

Each request may be reviewed based on the transaction record, the type of purchase, whether the benefit was delivered or used, the explanation provided, and applicable legal requirements.

We may request additional information reasonably necessary to evaluate a request.

Nothing in this Policy is intended to exclude or restrict rights that consumers have under applicable law.

If the law in your jurisdiction requires a refund, cancellation right, withdrawal period, or other remedy, that law will govern to the extent it applies.

Additional conditions may apply depending on where you live and how you purchased the service.

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Subscriptions may provide access to paid features, memberships, or other benefits described at the time of purchase.

Before completing a subscription, review the displayed price, billing frequency, included benefits, renewal terms, and cancellation instructions.

The availability and features of a subscription may vary by plan, region, and purchasing platform.

If a subscription automatically renews, you authorize recurring charges according to the terms presented when you subscribe, subject to applicable law.

You are responsible for reviewing the subscription price and renewal conditions before confirming the purchase.

Where required by law, Lyvy Stream or the relevant payment provider will provide appropriate disclosures and cancellation mechanisms.

You may cancel a subscription through the account settings, purchase platform, or payment provider used to establish it, where those options are available.

Canceling a subscription generally stops future renewals. It does not automatically refund previous payments.

Unless the applicable terms or law provide otherwise, access to paid benefits may continue until the end of the current paid billing period.

Refund requests for subscription charges are evaluated based on the circumstances and applicable law.

A refund may be considered for an accidental duplicate charge, an incorrect billing amount, an eligible service failure, or another qualifying reason.

A change of mind, failure to use a subscription, or cancellation after a renewal does not automatically establish eligibility for a refund.

If you believe that a subscription renewed unintentionally, contact support promptly and explain the circumstances.

We may review the renewal date, cancellation history, use of subscription benefits, payment records, and other relevant information.

The outcome depends on the facts, the purchasing platform, and applicable law.

If a subscription price changes, the applicable notification, consent, and cancellation requirements will depend on the terms of the subscription and applicable law.

If you do not accept a price change, you may cancel the subscription before the new price applies where the cancellation option is available.

A price change does not automatically entitle a user to a refund for a prior billing period.

If a paid subscription benefit is unavailable or does not function as described, contact support with details of the issue.

We may investigate and, where appropriate, provide a correction, restore access, extend a benefit, issue a partial refund, or provide another remedy permitted by law and the applicable purchase terms.

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Lyvy Stream may offer Lyvy Coins, digital gifts, or other virtual items, depending on the features available to your account.

The purchase screen and applicable terms should explain the price, item, and intended use before you complete the transaction.

Digital items are subject to the restrictions disclosed at purchase and in the Terms of Service.

Where Lyvy Coins are available, they may be used only for the purposes supported by the Platform.

Unless expressly stated in the applicable terms, Lyvy Coins are not a bank deposit, are not legal tender, and do not automatically represent cash that can be withdrawn.

Any redemption, transfer, expiration, or other restrictions must be disclosed in the terms governing the particular feature.

Refund requests for Lyvy Coins are reviewed according to the transaction circumstances, the applicable purchase terms, and the law.

A request may be considered if Coins were not delivered, the transaction was duplicated, an incorrect amount was charged, or another qualifying circumstance applies.

Where Coins or related benefits have already been used, transferred, or consumed, a refund may be limited or unavailable unless required by law.

Digital gifts may allow users to express support for creators through available Platform features.

Unless the purchase terms expressly provide otherwise, gifts that have been successfully delivered or consumed may not be refundable merely because a user changes their mind or the creator does not respond as expected.

If a gift was not delivered because of a verified technical error or was charged incorrectly, contact support for review.

Virtual items do not have guaranteed resale value, appreciation, or exchangeability.

Users must not assume that Lyvy Coins, gifts, or other digital items can be converted into cash unless the applicable feature expressly permits it.

This section does not override any legal right that applies to a particular transaction.

If you believe that someone made a digital purchase using your account or payment method without authorization, report it promptly.

We may review account activity, transaction identifiers, security logs, and payment-provider information to investigate the claim.

You may also need to contact your payment provider or app store, depending on where the transaction occurred.

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Creator earnings and payouts are not the same as refunds for purchases.

Creator earnings may arise from eligible advertising activity, subscriptions, gifts, or other monetization features, depending on the applicable program.

The calculation, eligibility, timing, and payment of creator earnings are governed by the applicable Partnership Policy and other relevant agreements.

Lyvy Stream may review or correct creator earnings when necessary to address duplicate entries, calculation errors, invalid activity, fraudulent transactions, chargebacks, or other verified discrepancies.

Where permitted by law and the applicable agreements, adjustments may affect future balances or payouts.

We will not treat a creator payout correction as a customer refund unless it actually relates to a refund transaction.

Earnings associated with fraudulent transactions, artificial engagement, invalid advertising activity, or other prohibited conduct may be withheld, adjusted, or reversed as permitted by the applicable agreements and law.

Where appropriate, creators may be asked to provide information needed to investigate a discrepancy.

See the Partnership Policy and Terms of Service.

If a creator payout is delayed or fails, the creator should verify the payout information and review any notices or verification requirements.

A failed payout does not automatically mean that earnings have been forfeited.

Lyvy Stream may work with the relevant payment provider to investigate the issue and determine whether a payment can be retried, corrected, or otherwise resolved.

Users and creators are responsible for their tax obligations unless applicable law assigns a particular obligation to Lyvy Stream or another party.

Refunds, chargebacks, payout corrections, and other transaction adjustments may affect financial records or tax reporting.

Seek qualified tax advice when necessary.

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If you were charged more than once for the same purchase, contact support with the transaction details.

Where a duplicate charge is verified, we may issue a refund or coordinate a correction through the relevant payment provider.

Please avoid submitting full payment-card numbers or other unnecessary sensitive financial information.

If you believe you were charged the wrong amount or charged for a purchase you did not complete, submit a request as soon as reasonably possible.

We may review the displayed price, transaction record, subscription status, and payment-provider records.

If an error is confirmed, we will determine an appropriate correction consistent with the law and applicable payment terms.

If you suspect an unauthorized transaction, secure your account and contact the relevant payment provider promptly.

You should also notify Lyvy Stream through Help & Support if the transaction relates to your Lyvy Stream account.

We may investigate the matter and take reasonable steps to protect the account or prevent additional unauthorized activity.

Depending on how you paid, your bank, card issuer, app store, or payment provider may have its own dispute and refund process.

You may be required to submit a claim directly to that provider.

Submitting a dispute to a payment provider does not eliminate your obligation to provide accurate information or cooperate with a legitimate investigation.

A chargeback is a payment reversal initiated through a payment provider or financial institution.

If you believe a transaction is incorrect, contact support where appropriate and provide accurate information. You may also use the formal dispute process offered by your payment provider.

Fraudulent or abusive chargebacks may result in account review, restrictions on purchasing, or other action permitted by our Terms of Service and applicable law.

This provision does not prevent you from exercising legitimate payment-dispute rights.

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If you purchased a subscription or digital item through a third-party app store, that store may control the refund process.

You may need to submit your request directly through the account or purchase history associated with that store.

The availability and outcome of a refund depend on the store's policies, the transaction, and applicable law.

Payments processed through an external payment provider may be subject to that provider's terms, security checks, and refund procedures.

Lyvy Stream may be unable to directly reverse a payment that is controlled by a third party.

We will provide reasonable assistance within our control where appropriate.

If a transaction is made directly with an independent third party rather than Lyvy Stream, the third party's refund policy may apply.

Lyvy Stream is not automatically responsible for purchases made outside its control.

Nothing in this section excludes liability or consumer rights that cannot legally be excluded.

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To request a refund or report a billing issue, visit Lyvy Stream Help & Support.

Include the following information when available:

Do not include your password, full payment-card number, security code, or other unnecessary sensitive information.

We may verify your identity or authority to submit a request before taking action.

Verification helps protect users from fraudulent refund claims and unauthorized changes to payment transactions.

We may request additional information reasonably necessary to investigate the request.

We will assess the information available, which may include transaction records, payment status, subscription history, delivery of the purchased benefit, technical logs, and information from payment providers.

The review process may require additional time when a third party must investigate the transaction or when further information is needed.

If a request is approved, we will determine the amount and method of the refund in accordance with applicable law, the original payment method, and the relevant provider's procedures.

If a request is denied, we may explain the reason where appropriate or required by law.

A decision concerning one transaction does not automatically determine the outcome of another request.

Approved refunds may take additional time to appear in your account, depending on your bank, card issuer, payment provider, app store, and payment method.

Lyvy Stream cannot guarantee the exact date on which a third party will complete a refund.

If a refund has been approved but has not appeared within the provider's stated processing period, contact support with the relevant transaction information.

Where appropriate and legally permitted, a refund may cover only part of a transaction.

Factors may include the portion of a service that was delivered, the period of access provided, the amount incorrectly charged, or other circumstances relevant to the request.

Any partial refund will be handled subject to applicable consumer-protection law.

Where possible, approved refunds will be returned to the original payment method.

If the original method is unavailable or a different method is required by law or the payment provider, an alternative method may be used where appropriate.

We will not ask you to provide your password or complete payment-card security credentials to process a legitimate refund.

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Users must not submit knowingly false refund claims or manipulate the refund process.

Examples include falsely claiming that a delivered purchase was never received, fabricating evidence, or intentionally misrepresenting a transaction.

We may deny fraudulent requests and take action permitted by our policies and applicable law.

Repeated payment fraud, abuse of refund processes, or fraudulent chargebacks may result in restrictions on purchases or other account action.

Any action will depend on the circumstances, available evidence, applicable agreements, and legal requirements.

Nothing in this section permits Lyvy Stream to disregard mandatory consumer rights.

You are responsible for taking reasonable steps to secure your account and payment methods.

If you believe your account has been compromised, change your credentials where possible and contact Lyvy Stream Help & Support.

We may take reasonable security measures to protect your account while an investigation is ongoing.

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This Refund Policy is subject to applicable consumer-protection, payment, and other laws.

Where mandatory law grants you a right that conflicts with this Policy, the mandatory legal requirement will apply to the extent of the conflict.

Nothing in this Policy is intended to waive a legal right that cannot lawfully be waived.

This Policy describes general refund procedures and does not guarantee a particular outcome for every request.

A specific purchase may be governed by additional terms presented at checkout or by the terms of a third-party purchasing platform.

If there is a conflict, applicable law will govern, and purchase-specific terms will apply only to the extent they are legally enforceable.

Lyvy Stream may update this Refund Policy to reflect changes in its services, payment systems, business practices, or legal obligations.

The “Last Updated” date at the top of this document will be revised when the Policy is updated.

Where legally required, we will provide notice of material changes before they take effect.

If any provision of this Policy is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited as necessary to comply with applicable law.

A failure or delay in enforcing a provision of this Policy does not automatically waive the right to enforce it later.

Any waiver must be consistent with applicable law.

For refund requests, billing questions, duplicate charges, or payment issues, please use:

Provide the transaction details necessary to identify the issue, but do not send passwords, full card numbers, or security codes.

Lyvy Stream aims to handle payment issues and refund requests fairly, consistently, and in accordance with applicable law.

Users should review purchase details carefully, keep transaction confirmations, secure their accounts, and contact support promptly if they identify a billing problem.

By purchasing or using paid features on Lyvy Stream, you acknowledge that this Refund Policy applies to the extent permitted by applicable law.